A Complete Guide to Calculating your NPS

Calculating your NPS has never been easier!

The NPS or Net Promoter Score is commonly used as a tool to assess customer satisfaction. It is a simple question that could measure a customers' level of attachment to a brand.

Today, many businesses base their customer satisfaction analysis solely on the NPS. But, is the NPS a good index of customer satisfaction?

Even though the NPS provides insights on a customer’s overall satisfaction with a product or service, the result actually reflects a customer’s ability to recommend the product or service, not their actual level of satisfaction.